Return and Refund Policy

Money-Back Guarantee – Shop with Confidence

We believe in customer satisfaction. If you're not completely happy with your order, return it within  30days, and we’ll refund your money without hesitation.

Change of mind policy

- we only consider a change of mind refund request if this is made within 30 days after the item is delivered to the customer

- ensure the product is in unopened condition.

- 15% of the order total will be deducted as a restocking fee

- The item must be returned to the specified address, with the customer covering the return postage via a trackable mail service. We cannot be held liable for lost or missing packages.

To submit a warranty claim

Most of our products come with a 1-year warranty. Please refer to the product description for warranty details. To make a warranty claim, contact us via email at support@vinbiru.com

Handling Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. This will allow us to evaluate the issue and resolve it promptly.

Exchange Policy Terms

To ensure you receive the desired item as quickly as possible, please return the original item first. Once we have accepted the return, you can then make a separate purchase for the new item.

Refund Policy

Refund Processing:

• Once your return is received and inspected, we will notify you via email whether your refund has been approved.
• If approved, your refund will be processed within 10 business days.
• Please note that your bank or card issuer may take additional time to reflect the refund on your account.

 

CUSTOMER SUPPORT (9:00 am to 5:00 pm)

Phone: +61424039966

Email: support@vinbiru.com

Address: 235 Springvale Road, Glen Waverley, Victoria 3150 , Australia